Crisis Communications by A. Michael Noll - PDF free download eBook

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  • Published: Sep 29, 2015
  • Reviews: 304

Brief introduction:

On September 11, 2001, AT&Ts traffic was 40 percent greater than its previous busiest day. Wireless calls were made from the besieged airplanes and buildings, with the human voice having a calming influence. E-mail was used to overcome distance...

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Details of Crisis Communications

ISBN
9780742525436
Publication date
Age range
18+ Years
Book language
ENG
Pages
254
Format
PDF, CHM, FB3, RTF
Quality
Normal quality scanned pages
Dimensions
0.58 (w) x 9.00 (h) x 6.00 (d)
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Some brief overview of this book

On September 11, 2001, AT&Ts traffic was 40 percent greater than its previous busiest day. Wireless calls were made from the besieged airplanes and buildings, with the human voice having a calming influence. E-mail was used to overcome distance and time zones. And storytelling played an important role both in conveying information and in coping with the disaster. Building on such events and lessons, Crisis Communications features an international cast of top contributors exploring emergency communications during crisis. Together, they evaluate the use, performance, and effects of traditional mass media (radio, TV, print), newer media (Internet, email), conventional telecommunications (telephones, cell phones), and interpersonal communication in emergency situations. Applying what has been learned from the behavior of the mass media in past crises, the authors clearly show the central role of communications on September 11. They establish how people learned of the tragedy and how they responded; examine the effects of media globalization on terrorism; and, in many cases, give specific advice for the future.

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A few words about book author

A. Michael Noll is a professor at the Annenberg School for Communication at the University of Southern California. He is also affiliated with the Columbia Institute for Tele-Information at Columbia Universitys Business School and the Media Center at New York Law School.

rgency communications during crisis. Together, they evaluate the use, performance, and effects of traditional mass media (radio, TV, print), newer media (Internet, email), conventional telecommunications (telephones, cell phones), and interpersonal communication in emergency situations. Applying what has been learned from the behavior of the mass media in past crises, the authors clearly show the central role of communications on September 11. They establish how people learned of the tragedy and how they responded; examine the effects of media globalization on terrorism; and, in many cases, give specific advice for the future.

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