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Details of Lean Solutions: How Companies and Customers Can Create Value and Wealth Together

Lean Solutions: How Companies and Customers Can Create Value and Wealth Together
Exact title of book
Lean Solutions: How Companies and Customers Can Create Value and Wealth Together
Book author
James P. Womack
ISBN
9780743291170
Publisher
Free Press
Published
Dec 01, 2009
Language
English
Format
PDF, FB2, EPUB, MOBI
Pages
368
File size (in PDF)
3312 kB

Some brief overview of book

Womack and Jones deconstruct the broken producer-consumer model and show businesses how to repair it, by providing the full value consumers desire from products without wasting time or effort. Why is it that, when our computers or our cell phones fail to satisfy our needs, virtually every interaction with help lines, support centers, or any organization providing service is marked with wasted time and extra hassle? In their bestselling business classic Lean Thinking, James Womack and Daniel Jones introduced the world to the principles of lean productionprinciples for eliminating waste during production.

Now, in Lean Solutions, the authors establish the groundbreaking principles of lean consumption, showing companies how to eliminate inefficiency during consumption. Lean Solutions is full of surprising success stories Fujitsu, a leading service company for technology, has transformed the way call centers solve problemslearning how to eliminate the underlying cause of current problems rather than fixing them again and again. An extremely successful car dealership has adopted lean principles to streamline its business, making for dramatically reduced wait time, fewer return trips, and greater satisfaction for customersand a far more lucrative enterprise.

Lean Solutions will inspire managers to take the first steps toward perfecting their companys process of giving consumers what they really want.

About book author

P. Womack is the president and founder of the Lean Enterprise Institute (www. lean. org), a nonprofit education and research organization based in Brookline, Massachusetts. Daniel T.

Jones is the chairman and founder of the Lean Enterprise Academy (www. leanuk. org), a nonprofit education and research organization based in the UK. niel Jones introduced the world to the principles of lean productionprinciples for eliminating waste during production. Now, in Lean Solutions, the authors establish the groundbreaking principles of lean consumption, showing companies how to eliminate inefficiency during consumption. Lean Solutions is full of surprising success stories Fujitsu, a leading service company for technology, has transformed the way call centers solve problemslearning how to eliminate the underlying cause of current problems rather than fixing them again and again.

An extremely successful car dealership has adopted lean principles to streamline its business, making for dramatically reduced wait time, fewer return trips, and greater satisfaction for customersand a far more lucrative enterprise. Lean Solutions will inspire managers to take the first steps toward perfecting their companys process of giving consumers what they really want.

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