Raving Fans: A Revolutionary Approach to Customer Service - PDF free download eBook

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Details of Raving Fans: A Revolutionary Approach to Customer Service

Raving Fans: A Revolutionary Approach to Customer Service
Exact title of book
Raving Fans: A Revolutionary Approach to Customer Service
Book author
Ken Blanchard
ISBN
9780688123161
Publisher
HarperCollins Publishers
Published
May 28, 1993
Language
English
Format
PDF, FB2, EPUB, MOBI
Pages
160
File size (in PDF)
1440 kB

Some brief overview of book

Your customers are only satisfied because their expectations are so low and because no one else is doing better. Just having satisfied customers isnt good enough anymore. If you really want a booming business, you have to create Raving Fans.

This, in a nutshell, is the advice given to a new Area Manager on his first dayin an extraordinary business book that will help everyone, in every kind of organization or business, deliver stunning customer service and achieve miraculous bottom-line results. Written in the parable style of The One Minute Manager, Raving Fans uses a brilliantly simple and charming story to teach how to define a vision, learn what a customer really wants, institute effective systems, and make Raving Fan Service a constant featurenot just another program of the month. America is in the midst of a service crisis that has left a wake of disillusioned customers from coast to coast.

Raving Fans includes startling new tips and innovative techniques that can help anyone create a revolution in any workplaceand turn their customers into raving, spending fans. Written in the parable style of The One Minute Manager by its co-author, Raving Fans uses a brilliantly simple and charming story to teach how to define a vision, learn what a customer really wants, institute effective systems, and make stunning customer service a constant feature not just another program of the month.

About book author

Blanchard is the coauthor of The One Minute Manager and fifty other books, including the New York Times business bestsellers Gung Ho! and Raving Fans. His books have combined sales of more than eighteen million copies in more than twenty-seven languages. He is the chief spiritual officer of The Ken Blanchard Companies, a full-service global management training and development company that he and his wife, Dr. Marjorie Blanchard, founded in 1979.

Sheldon Bowles lives in Winne results. Written in the parable style of The One Minute Manager, Raving Fans uses a brilliantly simple and charming story to teach how to define a vision, learn what a customer really wants, institute effective systems, and make Raving Fan Service a constant featurenot just another program of the month. America is in the midst of a service crisis that has left a wake of disillusioned customers from coast to coast.

Raving Fans includes startling new tips and innovative techniques that can help anyone create a revolution in any workplaceand turn their customers into raving, spending fans. Written in the parable style of The One Minute Manager by its co-author, Raving Fans uses a brilliantly simple and charming story to teach how to define a vision, learn what a customer really wants, institute effective systems, and make stunning customer service a constant feature not just another program of the month.

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